Question 1

What is the Belle Dianna Collective return policy?

Accepted Answer

a. We promise to deliver the best quality products to you in a timely manner. From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations. If you are not satisfied with your order, please contact us at hello@bellediannaco.com within 30 days of receiving your order. We work hard to respond to your requests within 1 business day and we will do everything we can to assist you.

b. If you are not satisfied with your order, please let us know. We appreciate feedback from our customers and we are always striving to improve our business operations. Our friendly Customer Experience Team will be happy to assist you via email at hello@bellediannaco.com.
c. What is covered under our policy? Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.

Under this policy, we guarantee:
 •  To deliver high-quality products in a timely manner.
 • To deliver the product you ordered and the quantity you ordered.
Our policy does NOT include:
 • Delivery times - as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
 • Delivery if a customer enters an incomplete or incorrect delivery address.
 • A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.
 • Delays or damages in transit.

Question 2

What is a full refund?

Accepted Answer

The Belle Dianna Collective will refund up to the full amount that was paid to the Belle Dianna Collective by the customer on any single order

Our refund policy: We will not reimburse for lost or stolen packages that have Proof of Delivery.

Question 3

How do I get in touch with the Belle Dianna Collective?

Accepted Answer

General Inquiry: The fastest way to contact us for any help and support is by emailing us at hello@bellediannaco.com. All inquiries are placed in a queue and responded to in sequence. Our support team strives to respond within 1 business day, but please be patient as it may take us a bit longer during periods of high volume.

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